At First Quadrant Labs, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, services, or team.

By using our website or engaging with our services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect information to provide better services, improve user experience, and deliver accurate solutions. The information we gather includes:

A. Personal Information

Provided voluntarily when you:

    • Fill out contact forms
    • Request consultations or demos
    • Subscribe to newsletters
    • Download resources
    • Engage in professional communication

This may include:

    • Name
    • Email address
    • Phone number
    • Company name
    • Designation
    • Service requirements
    • Any information you voluntarily submit

B. Technical & Usage Information

Automatically collected when you use our website:

    • IP address
    • Browser type and version
    • Device information
    • Operating system
    • Pages visited
    • Referral sources
    • Duration of visit
    • Cookies and tracking data

C. Client Project Information

For service delivery, we may collect:

    • Business data shared for analysis
    • Access credentials (only with authorization)
    • Technical configurations
    • Project documentation
    • Marketing or website data needed for execution

We only collect what is necessary and maintain strict confidentiality.

2. How We Use Your Information

We use collected information to:
    • Provide and manage services you request
    • Process inquiries and schedule consultations
    • Create proposals, strategies, and project plans
    • Improve our website, services, and customer experience
    • Send updates, newsletters, or marketing communication (opt-out available anytime)
    • Enhance cybersecurity, fraud prevention, and compliance
    • Personalize content and service recommendations
    • Maintain internal records and analytics
We do not sell your personal information to any third parties.

3. Sharing & Disclosure of Information

We may share data only under these conditions:

A. Service Delivery Partners

With trusted third-party providers (e.g., cloud partners, analytics tools, marketing platforms) needed to deliver our services.

B. Legal Requirements

If required to:

    • Comply with law
    • Respond to legal processes
    • Protect rights, property, or safety of First Quadrant Labs or our users

C. Internal Teams

Strictly for project execution and support.

All third parties follow confidentiality obligations.

4. Data Protection & Security

We employ industry-standard security measures to protect your data, including:

    • Encrypted communication channels
    • Limited access controls
    • Secure storage environments
    • Regular monitoring of systems
    • Cybersecurity best practices
    • No unauthorized sharing of sensitive data

However, no digital transmission or storage system is completely foolproof. While we take every reasonable step to protect your data, absolute security cannot be guaranteed.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:
    • Improve website performance
    • Personalize user experience
    • Analyze web traffic and usage patterns
    • Retarget ads on search engines and social platforms
You can disable cookies in your browser settings, but some site features may not function properly.

6. Data Retention

We retain personal information only for as long as necessary to:
    • Fulfill service obligations
    • Meet legal and regulatory requirements
    • Resolve disputes
    • Maintain business records
You may request deletion of your data, subject to compliance constraints.

7. Your Rights & Choices

Depending on your jurisdiction, you have the right to:
    • Access the data we hold about you
    • Request correction of inaccurate information
    • Request deletion of your personal data
    • Opt out of marketing communications
    • Withdraw consent where applicable
    • Request data portability (in supported formats)
To exercise your rights, email us at rights@firstquadrantlabs.com

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content, privacy practices, or data handling policies. We recommend reviewing the privacy policy of every site you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If any such data is identified, it will be deleted promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date. Continued use of our website signifies acceptance of updated terms.

11. Contact Us

For questions, concerns, or requests related to this Privacy Policy, reach us at:

First Quadrant Labs
Email: disputes@firstquadrantlabs.com
Website: www.firstquadrantlabs.com